General terms and conditions of sale

DNC TAG sprl - Rue du Commerce 15 - B-1400 Nivelles

BE0830104521 + 32 2 741 24 20 [email protected]

 

1. Preliminary

 

1. These conditions of sale are concluded, on the one hand, by DNC TAG sprl, hereinafter referred to as "the seller" and, on the other hand, by any natural person (acting in his capacity as a professional or consumer) or legal entity wishing to make a purchase via the seller's website (http://www.safe-t.eu), hereinafter referred to as "the buyer".

 

1. (b) The consumer is any natural person who acts for purposes that are not related to his commercial, industrial, craft or liberal activity.

 

The consumer has the right to inform the seller that he renounces the purchase, without penalty and without giving any reason, within 14 calendar days from the day following the delivery of the goods, subject to the exceptions referred to in Article 9 hereof general terms and conditions of sale (see below).

 

2. General information

 

2.1 By placing an order on the website, the buyer explicitly accepts the general terms and conditions of sale which are available at any time on the website and agrees to each and every one of the conditions, whether general or specific.

 

Consequently, the buyer waives its own terms of purchase, including payment terms and delivery terms. Any derogation must be made in writing and must be expressly accepted by the seller.

 

2.2 References to previously accepted special conditions of the buyer shall not be binding on the seller, unless otherwise agreed in writing.

 

2.3 When a consumer places an order online, a copy of our general terms and conditions of sale is provided to him, in a format that he can save or print, and this at the same time as the order confirmation or at the latest at the time of delivery.

 

2.4 If the seller decides to modify its general terms and conditions of sale, it will post the new version on its website. The buyer is therefore invited to regularly consult these general terms and conditions of sale to be aware of any changes.

 

2.5 The applicable general terms and conditions of sale shall be those in force on the date of the buyer's order.

 

3 - Registration and validation of the order

 

3.1 Navigation on the Site

 

The buyer can read on the site, the different products offered by the seller.

 

3.2 Registration of an order

 

3.2.1 If the customer wishes to place an order, he will choose the different products he wishes to purchase by clicking on the tab"....... ».

 

At any time, the buyer may:

 

• Get a summary of the products he has selected, by clicking on the tab"..... »;
• Correct any errors in entering order data or modify the order in the"..." tab;
• Order the selected products by clicking on the tab"..." in the tab"...". "» .

 

3.2.2 For certain commercial offers received by the buyer, the latter may benefit from the advantages linked to the said offer, by inserting the specific code in the box"..... ». The buyer will then specify the code of the promotion he has received and place his order according to the procedure described above.

 

In the event that the promotion code is not accepted by the site, the buyer retains the right to use this promotion by placing an order by other means.

 

3.2.3 To confirm his order, the buyer must identify himself on the site after having clicked on the following tab, by entering his user name and password that he will have previously created on the tab"..... ».

 

In this respect, the buyer must complete in full, with the exact data, the fields marked with an asterisk on the registration form, mentioning in particular the information necessary for his identification and in particular, for natural persons, his surname, first name, postal address and invoicing address, as well as, where applicable, his professional activity and his registration number with the T Administration.V.A. and for legal entities its corporate name, corporate form, address of the registered office and any operating offices, invoicing address, activity and registration number with the V.A.T. Administration. In addition, the buyer must provide his e-mail address, and a password of his choice that will be personal and confidential and that he will need to identify himself later on the site.

 

3.2.4 Orders for which the buyer has not provided all the required information or which are inaccurate or erroneous will be automatically rejected.

 

3.2.5 The buyer accepts that his registration on the site is proof of his identity and expresses his consent to these general conditions of sale.

 

3.2.6 Once the client has been identified and has clicked on the tab"... ", a summary of the order will appear on the site.

 

3.3 Final validation of the order

 

The buyer definitively validates the order by clicking on the tab"... ».

 

3.4 Payment of the order

 

3.4.1 Once the order has been validated by the buyer, he will be asked to proceed to the payment of the order.

 

3.4.2 Payment is made by credit card, Visa, Mastercard or bank transfer. If the card issuer refuses payment, the seller cannot be held responsible for delays in delivery and/or non-delivery of the order. Orders that are not followed by a valid payment in the name of the registered cardholder will not be accepted or processed.

 

3.4.3 The order is complete and the contract becomes final upon receipt of payment or when the credit or debit card payment transaction has been approved by the card issuer.

 

3.4.5 The ordered products remain the exclusive property of the seller until full payment of the order by the buyer.

 

3.5 Summary of the order

 

As soon as the sale is definitively concluded, a summary of the order will be sent, as soon as possible, to the buyer by e-mail.

 

This summary shall mention all the elements constituting the contract between the parties and shall constitute proof of the contract.

 

The invoice that will be sent to the buyer upon delivery of the package will mention, in addition to the characteristics of the product(s), the prices of the products as well as, if applicable, the shipping costs of the order.

 

4. Characteristics of the goods and services offered

 

4.1 The products offered are those listed in the catalogue published on the seller's website (http://www.safe-t.eu) with a description. Each product is accompanied by a description. The photographs in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the products offered, particularly in the event of modification of the packaging by the seller's partners and suppliers.

 

These products are offered within the limits of available stocks.

If, despite its efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers him the possibility to choose between waiting or cancelling the order of the unavailable items without charge. Available items will be delivered normally.

 

4.2 In addition, in relation to the data provided by the seller, the latter reserves the right to make or have its partners and suppliers make any improvements and modifications to the products that do not affect the use for which the product is intended, including aesthetic improvements, deemed appropriate or necessary, without the buyer being able to raise any disputes or have the right to terminate any orders in progress and/or claim compensation and/or request reductions in the agreed price.

 

5. Prices

 

5.1 All prices indicated are inclusive of all taxes. Any transport or other administrative costs are indicated in detail and separately when ordering. Unless otherwise agreed and subject to the provisions of these general terms and conditions of sale, taxes (including VAT), transport and insurance costs shall be borne by the buyer.

 

5.2 Under no circumstances are the prices indicated at the time of validation of the order binding for subsequent orders transmitted by the buyer to the seller.

 

6. Deliveries and delivery times to professional buyers

 

6.1 Deliveries are made, in accordance with Incoterm 2010, ex works to the Punto It headquarters.

 

The buyer undertakes to take delivery of the goods within... days from......., unless otherwise agreed. If the goods are not delivered within.... days of the date fixed, the sale will be considered as cancelled automatically.

 

6.2 When the goods are shipped by the seller, they always travel at the buyer's risk.

 

6.3 The seller undertakes, within the limits of its possibilities, to make available to the buyer or to deliver the products within the indicative delivery times indicated in the validation of the order. Any delays in delivery shall in no case give rise to any right to compensation and/or indemnification of any kind whatsoever, unless otherwise agreed between the parties.

 

In the event of late delivery, the seller shall, as far as possible, contact the buyer to enable him to partially or totally cancel his order or modify the time of delivery.

 

6.4 Deliveries are made according to availability. The seller reserves the right to make partial deliveries which will be invoiced separately.

 

6.5 A delivery at the disposal of the buyer made after the indicative period provided by the seller, for reasons beyond the seller's control, may in no way justify the refusal of the products by the buyer, nor constitute a reason to claim a reduction in price, compensation or cancellation of the order.

 

7. Deliveries and delivery times to consumers

 

7.1 Delivery times may vary from 48 hours to 15 working days

 

8. Complaints and complaints

 

8.1 The products must be checked and controlled upon taking delivery to establish their conformity with the order. In the event of apparent problems on delivery, these must be immediately notified to the seller. The buyer must, at the time of delivery and before any consumption of the products, check the product data indicated on the product labels (in particular allergens). The buyer expressly waives any action against DNC TAG bvba in the event of a discrepancy.

 

8.2 The seller guarantees that the products meet reasonable expectations of reliability and usability at delivery. It also guarantees that, on the date of formation of the sales agreement, the products comply with the applicable legal provisions.

 

8.3 If the buyer notices a non-conformity or visible defect, he must immediately, and before the conclusion of the agreement, notify the seller or risk forfeiture. The previous paragraph is no exception to the following:

 

• The rights recognized by article 1649bis and following of the Civil Code, insofar as the buyer is a Consumer.
• The rights recognized by article 1641 and following of the Civil Code, insofar as the buyer is not a Consumer.

 

9. Force majeure

 

Work stoppages within the seller's company for any reason whatsoever, war, mobilization, flood, fire, business interruption, strike, lack of sufficient transport as well as any cause over which the seller has no influence, will be considered as force majeure for the seller and the latter is entitled either to extend the delivery period according to the duration of the impediment, or to cancel the sale, without the buyer being entitled to claim any right to damages and interest.

 

10. Right of withdrawal (only for consumers)

 

10.1 The provisions of this article are only applicable to consumers who purchase items online. This right of withdrawal does not belong to the professional buyer.

 

10.2 The consumer has the right to inform the seller that he/she renounces the purchase, within 14 days from the day following the delivery date of the product, without penalty and for any reason whatsoever. To exercise his right of withdrawal, the consumer must notify the seller of his decision to withdraw from this contract by means of an unambiguous statement (e. g. letter sent by post, fax or e-mail).

 

The buyer may use the following model withdrawal form:

 

Sample withdrawal form:

(Form to be completed and returned only if you wish to terminate the contract)

 

A:

DNC TAG sprl Rue de Moriensart 8 B-1341 Ceroux

BE 0830104521 + 32 741 24 20 [email protected]

 

- I/We (*) hereby notify you/us (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of the service (*) below the contract for the sale of the following goods/provision of the following service (*)

................................................................................................................................................... .........................................................

- Ordered on............................................./ Received on........................... - Name(s) Name(s) of consumer(s)

...................................................................................................... ......................................................................................................

- Address of the consumer(s)......................................................................................................................................................

......................................................................................................

- Signature of the consumer(s) (only if this form is submitted in paper form)

- Date ..........................................

(*) Delete as appropriate

 

10.3 In the event of withdrawal from this contract by the consumer, the seller shall reimburse the consumer for all payments received, including, where applicable, delivery costs (with the exception of additional costs arising from the fact that the buyer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by the seller) without undue delay and, in any event, at the latest within fourteen days after notification of withdrawal.

 

However, the refund will, in any case, be deferred until the goods are received.

 

10.4 The seller reserves the right to stop selling products to a consumer who has clearly misused his right of withdrawal in the past (for example by repeatedly using this right to harm the seller).

 

10.5 Only unused goods in their original and intact packaging will be taken back. They must be accompanied by a copy of the invoice and the dated and signed withdrawal form.

 

10.6 The costs of returning the goods shall be borne by the consumer.

 

10.7 The consumer who has purchased products online does not have the right to cancel the purchase, in particular, in the following cases:

 

• Offers valid while stocks last,
• The supply of goods made to consumer specifications or clearly personalised,
• The supply of goods that are likely to deteriorate or expire quickly;
• The supply of sealed goods which cannot be returned for health or hygiene reasons and which have been unsealed by the consumer after delivery:
• The supply of goods which, after having been delivered, and by their nature, are inextricably mixed with other items;
• Vouchers or coupons exchanged or completed.

 

11. Sale of tobacco and alcohol or other products which cannot be sold to minors

 

11.1. The seller always has the right to refuse or cancel an Order if there is a prior dispute with the buyer concerned, if the buyer does not use the Website correctly and/or if, on several occasions, the buyer has not come to collect a confirmed and not cancelled order within the required time limits.

 

12. Confidentiality

 

12.1 The seller, who is responsible for processing the buyer's personal data, undertakes to use the buyer's data exclusively for the processing of their order, to send information without obligation and for the performance of statistics and tests as well as for the overall management of the relationship with its customers, including, where applicable, for the commercial promotion of the products and services of its business partners.

 

12.2 The buyer's contact details are also transmitted to the carriers of the products in order to ensure a reliable shipment. 

 

12.3 The seller shall treat the information as confidential and shall not sell or rent it to third parties unless expressly agreed in advance by the buyer.

 

12.4 L’acheteur peut accéder, corriger, modifier ou supprimer ses informations à tout moment. Il peut refuser que le vendeur utilise ses données pour lui envoyer des informations. Une demande écrite suffit à l’adresse susmentionnée ou par e-mail à [email protected] L’acheteur est responsable du maintien de la confidentialité de ses informations de connexion et de l'utilisation de son mot de passe. 

 

12.5 The seller undertakes to comply with the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data. 

 

12.6 The seller uses cookies. Cookies are a standard Internet technology that allows you to store certain information and access the user's system. Cookies cannot be used to identify individuals, a cookie can only identify a machine. Any Internet user may have protection on his computer and may not accept cookies. If the buyer's computer does not accept cookies, it is possible that it may have problems during the ordering process. If this is the case, the buyer must contact the seller so that he can register the order.

 

13. Responsibilities

 

13.1 The seller, in the online sales process, is only bound by an obligation of means. Its liability cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service disruption, or other unintentional problems.

 

13.2 The data on the site are also given in good faith. The links proposed, if any, to the sites of manufacturers and/or partners are provided for information purposes only. The seller cannot be held responsible for the information coming from these sites.

 

13.3 Subject to any mandatory or public policy provisions applicable to the seller, the latter shall not be liable for any damage caused by his products, including damage caused by the inappropriate use of the products or allergic reactions caused by components expressly mentioned in the instructions for use or on the product itself.

 

13.4 The seller shall not be held liable for any non-conforming or misused use of the products or in the event of abandonment, deterioration, modification or negligence in the use and storage of the products.

 

14. Intellectual Property

 

14.1 All elements of the seller's website are and remain the intellectual and exclusive property of the seller or its partners and suppliers. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple link or hypertext link is strictly prohibited without the prior express written consent of the seller.

 

15. Applicable law - Jurisdiction 

 

15.1 All our sales, as well as these general conditions of sale are subject to Belgian law.

 

15.2 Any dispute arising from the execution of these general terms and conditions of sale shall be submitted to the courts of the seller's registered office, unless there are binding public policy provisions and subject to the possibility for the seller to act before the court of the buyer's residence or registered office.

 

16. Certification : 

 

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